An curved arrow pointing right. I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. So I stick with food delivery. Press question mark to learn the rest of the keyboard shortcuts. Customers can grade us on how we did, using a five star system. Ive seen more than enough Dashers who I think, I dont want them anywhere around my food. It can mean the end of a Dasher's career on the platform for no valid reason. What the customer thinks can determine whether they ever come back. The bottom line is, customer rating doesnt matter that much unless youre in danger of it impacting you. This is part of our Doordash Delivery Driver series. One, bad ratings can make you ineligible for the Top Dasher program. Customer fraud. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . Everything else is in their view unimportant. Theyre doing it to be helpful. My raiting bounces from 4.87 to 5. Learn the secrets to working smarter, not harder. The Rideshare Guy may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. If you do that, you will keep your job, and keep top dasher. The other thing to keep in mind is that a lot of diners never rate their deliveries. The purpose of communication should be to help you complete your delivery in the best manner possible. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} Just never look at the customer raiting, it's not permanent. You would assume after all the time that Door Dash has been in business, that they would have developed some kind of a program or protocol for Dashers to be able to challenge unfair ratings from their customers. And in fact, I personally will NEVER wear a Doordash shirt, because I am not a Doordash employee. "It was very helpful, and we truly are in appreciation of everything that Sacramento is doing," traveler Barbara Frederick said. All you will do is increase the chance of a bad rating. If you know a restaurant is likely to be extremely late, it may be better to avoid it. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Job Culture. If ratings did take people longer, do you think people would just not rate at all? You brought up some good points about how the ratings work. Doordash sign-up bonus. I never signed up for Uber/Lyft. Dont put the food in front of an outward swinging door. How can we raise our customer ratings? One, it makes it easier for people to know Im there for a delivery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What are the requirements to deliver for Doordash? New Dashers should not worry too much about getting lower ratings. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Ive never jumped on board that train myself. How would you want things done if the food were being delivered to you? Thats because the only way to boost your ratings is to get positive ratings. I sincerely enjoy my work as a Dasher, but let there be no doubt, I am here to maximize earnings! Our Doordash vs. Uber Eats Pay Verdict. The DD app sucks. As long as you just keep working honestly, you will be fine. His personal presentation was slovenly. 63 Proven Tips: How to Make the Most Money Delivering for Doordash, Doordash Taxes (2022): The Complete Guide by a Dasher for Dashers, Doordash Driver Support: How it Works and When to Use It, Doordash Deactivations, Completion Rates, Late or Incomplete Deliveries. Thats 92%, an A-! You may be able to work around that, but it takes a bit more work. The introduction to the Doordash Delivery Series: An overview of all the things involved with delivering for Doordash as an independent contractor. DoorDash 4.4 (111) Write a review On-Demand Delivery and Pickup see alternatives Compare ( 2) App Info Pricing Features Reviews Alternatives Integrations DoorDash Reviews Overall rating 4.4 /5 111 Rating criteria Value for money Ease of use Features Customer support Likelihood to recommend 8.27/10 Reviews by rating 5 67 4 31 3 7 2 4 1 2 Read what Driver employee has to say about working at DoorDash: They have sent me numerous times on 2 orders far away from each other one order $3.00 other $2.50. Outstanding Dasher experience. Hey, thank you for your insights. So the customer gives the food high ratings (5 stars) and the delivery gets a lower rating. I've been doing this a long time, I know what it takes to have a high rating. Do everything you can to make sure the food arrives at the customer in the kind of condition you would want your food to be there. Grubhub, DoorDash hit with lawsuit for 'deceptive and unfair' practices in Chicago. Finally, the rating system is imbalanced and hurts delivery drivers. Sign in. However, if you are late to store, they'll count you as contract violation to deactivate your account as punishment, so as late to customer. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} RSG contributor, Ready to sign up for DoorDash? Doordash ratings suck. The only instructions I was given was leave at door at that's what I did! The instructions can tell you where to place the food when you get there. Dashers and other delivery drivers, do you agree with Dash that ratings could be better, or do you like them the way they are now? We look at the process to apply at Doordash to be a delivery driver, what to think about before signing up, and tips to get off on the right food. For many, constant additional notifications can be annoying. Unfair pay and poor system. Sign in. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. They leave bad instructions. This will help you get better at picking the best times to deliver on Doordash and other platforms. To maintain a safe and trustworthy community, any reviews that do not comply with DoorDash's Review Guidelines will be removed. All they care about is, the delivery didnt go well. A long delivery makes that harder to do. There are times you just know that a particular delivery is probably very late. At the end of every order, were asked (not required) to list our delivery as either a smiley face or frowny face, with a number of different specifics that we can check. In two separate lawsuits, the city argued the companies use misleading fees and . However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. Management. The perfection required is disheartening, like the Ziosk stories. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? It may just be a psychological thing in which if the customers see that you are prepared and are doing a good job of taking care of their food, they will feel like that you care about their order. My delivery wasfine. I went through the process and received my food. If you dont like something about the customer, the order, Doordash, or about your day, keep that to yourself. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. Unfair and Disorganized. Does it seem too small a package for what the customer asked for? If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. Doordash Insurance Requirements: Can you Avoid this one Money Disaster? I'm sure I'm not the only Dasher out there that has been battling this issue, but I am getting sick and tired of customers that purposely give you a bad rating in order to gain free food or, do it for kicks because their life is so miserable. Too often that just seems self serving. They said yea they put it in there. In the 3 and a 1/2 years that I've been dashing I've maintained at least upwards of 4.96 to 5. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? It hasn't been.I take great pride in doing the best I can for all of the customers I serve. They just say whatever to make people happy and get off the phone. The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. I know that this really is part of number one. 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By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To get priority access to these orders, you need to have a customer rating of at least 4.5 and an acceptance rate of 50% or higher. You should be able to challenge them. I give my thoughts on what it's like delivering for Doordash after more than four years as a Dasher including pros and cons of delivering for Doordash. He also didnt pause his ongoing phone conversation when handing me the food. The default when a customer is placing an order (as of this writing) is for no contact deliveries. However, I am aware that driver ratings are a serious part of their business. I tend to save my communications for any time I think there may be an issue or if I need any clarification from the customer. With these observations fresh in my mind, I was ready to provide feedback. In addition to this, Drive orders, orders that are placed by the restaurant that originate on the restaurant's order platform, do not generate a rating for the driver. I was thinking of doing that thanks for the tip. DD and all the other apps are less-than-barebones companies who will only escalate matters that cause them negative viral publicity or money. Please include attribution to EntreCourier.com, Everything You Need to Know as a Dasher (Doordash Delivery Driver) 2022, How Much Does Doordash Pay its Dashers? Understanding if you are at risk of being completely uninsured while delivering for Doordash. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This isnt about risk or mandates as much as its out of respect for the customer. I think doordash may be the most successful yet frustrating food delivery service there is. I know, were not required to. You can find your ratings in the Dasher app. If you communicate by your appearance that you care about what you look like, it also makes them think you care about their food. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Should I Deliver on Christmas for Doordash, Uber Eats and others? If there are things that may create issues on the delivery, let the customer know. What are the most important tools, accessories, and apps you must have as a Doordash delivery driver? /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/Something may be turning people off are you making eye contact and thanking them? To help me serve YOU better. It communicates that they are important. (Note: Can I expense this?). You have a higher chance that the order has been sitting around awhile by the time you pick it up. Ill get orders where parking is terrible and the food is slow, but the cashier was apologetic and the delivery was easy. If I think I may need a door code and there are no specific instructions I may text them something like Hey, Im on my way with your food. Dashers are not employees, however you can have your contract deactivated if you don't do what you've agreed to do, which is deliver the items in a satisfactory manner. Accepting and Declining Doordash Orders: Does Acceptance Rate Matter? Get my ultimate list of resources for rideshare and delivery drivers. Instead, if I were to ask for a rating Id phrase it something like this: To help me serve you better next time, could you let me know how I did by providing a rating?. Theyve all had to raise their fees which maintains their revenue but their sales (volume of orders) is down. Obviously we can't read minds if the customer didn't leave instructions. Unless theres a problem. Doordash orientation How Doordash insurance works and why most personal policies won't cover you when delivering. This is why monitoring your reputation is so important. Unfair scoring system . Heres what it looks like: I strongly dislike that I have to declare an order as good or bad before specifying the reasons. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . If you take shop and deliver orders, know the locations that make it. Failure to do so could lead to deactivation. But the problem is, many customers dont rate drivers at all. On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. 3 Delivery was satisfactory. The city of Chicago announced a first-of-its-kind legal challenge against food delivery platforms DoorDash and Grubhub on Friday, accusing the companies of engaging in a host of unfair business practices that it says violate municipal consumer protection laws. Following the instructions given to you shows the customer that you respect them and their wishes. So, ratings from three months ago may not even affect the driver's standing. Customer Rating Overall customer rating is a score from 1-5, calculated from the 100 most recent ratings submitted by customers on their delivery (not food) experience. A customer rating that drops below 4.2 could cost you your ability to Dash. Aspects of an order can have both good and bad qualities. My non-corporate-speak ratings would say: 1 Extremely bad service. Just keep completing orders and making sure all the items are there. When you first start your rating fluctuates a lot. It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. They dont want to take a chance with the virus. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. Do you know how many consecutive 5-star ratings you need to increase your score from 4.4 4.7? Few things are more frustrating. Support said "oh it'll go away" well it's still there like 6 months later. I have reported things like this in the past but ONLY when items are missing. Todays customer rating took me all of two seconds to complete. Time for you to step up.Time for you to come in defense of your hard working Dashers. No harm done, but he had room for improvement. Treat the customer like a customer should be treated. What can we do to overcome unfair Doordash reviews, or fix our score after our mistakes? Theres rarely anything to be gained by calling them out or getting nasty with them. Furthermore, theyre subject to outright and subtle discrimination from patrons who grade (even subconsciously) based on gender, race, sexual orientation and other characteristics. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. Has anyone tried to call doordash yesterday , or today ? Doordash sends several notifications to let the customer know how the order is coming along. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. Review this company. Can I Doordash Full Time? Protect the food. If you see anything in the order that might seem unusual, it doesnt hurt to confirm that the restaurant was aware of it. I personally would never ask for a GOOD rating. What do you think? So honestly I don't even care anymore. Is yours the white house with the Subaru in the driveway?. Just dont forget to tip $0 in app. Employers / Post Job. One of the biggest factors in a good customer rating is the food orders (or shopping) that you do accept. 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