Tickets are nontransferable and name changes are not allowed. I see the price list in the forum but nothing about what each package offers. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. Just wear your favorite orange clothes and accessories, or purchase Orange Party essentials in our shops, and get ready for the time of your life. To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. The Travel Well program encompasses all onboard health and safety protocols, including COVID-19 Guest Protocols and the additional measures Holland America Line is taking to enhance public health. Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121 All guests are required to disembark the ship at this time. FACs are nontransferable, and nonrefundable. A second deposit is required for all Grand Voyages. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Also, they do have a select number of free sites under Complementary Browsing.. Children are welcome in any of our dining venues. Fares quoted are those currently in effect. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. section of our FAQ. Final payment is generally due no later than 90 days prior to departure although some cruises have different final payment date requirements. If you become ill or injured during the voyage and your diagnostic and/or care needs exceed the capabilities of the medical center, you will be transferred to medical facilities ashore. A We recommend that you arrive at the pier approximately three (3) hours prior to ship departure time to allow sufficient time for pier-side check-in. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001. Passengers staying in suites pay a $16 per person, per day service charge. Fully Accessible Single Side Approach We were not successful when aboard the Zuiderdam last month. Because the Greenhouse Spa & Salon is such a popular destination, we encourage you to book spa appointments in advance (you can also book appointments once on board). The day you board, Holland America Line places an initial hold on your credit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. The line's Explorations Cafe, powered by the New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. Affecting all Alaska sailings, Alaska tours and Canada & New England sailings that visit or transit Canada: Budget your payments over time, with the convenience of a single set-up and the ability to opt out at any time without penalty. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up). Service starts at only $29.95 for 1 bag and $39.95 for 2! Free stateroom upgrades. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. They also have cafes with printers and full screens and keyboards to facilitate work or other activities. You will recognize our representatives by their Holland America signs. Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. We strongly recommend that you register your valuables with Customs before leaving home. (Remember that checked luggage might not be accessible at all times.) Interdenominational: An interdenominational service is conducted each Sunday and on appropriate religious holidays. Dresses, skirts, and slacks are all acceptable. All adults of legal drinking age for the respective itinerary that are booked in the samestateroom must also purchase the package. Three nights specialty dining: Ships with Tamarind receive one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. I'm considering getting the package primarily to facilitate communication with my cabin mate given that we'll probably be off doing different things onboard. Choose from options for calling only, calling and messaging or calling, messaging and data. High-risk destinations are the developing countries of Latin America, Africa, the Middle East, and Asia. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Global Positioning Systems (GPS) to precisely locate our position on the sea. Finally, the 24 hour package is valid on one device for a 24 hour period. Holland America WiFi Packages HAL offers satellite internet through the ship's Wi-Fi or at workstations in the Explorations Cafe. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Holland America Line; Cruise Critic Community. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. To obtain a license, they must have graduated from an accredited maritime college. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. The ADA Responsibility Officer for Holland America Line is Paul McClelland, Chief Ethics Officer & General Counsel. Family-friendly options include sofa beds, Murphy beds and connecting rooms. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. dressing, eating, and attending safety drills) MUST have a capable traveling companion. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. Holland America Line welcomes all guests to explore our cruise vacation offerings. Carnival is pretty transparent in the three levels of Wi-Fi offered: Social Plan $6.80/person per day (can save 15% if purchased online pre-cruise) allows access to social sites/apps, and airline websites, presumably to allow the user to check in for their flight while aboard, but may not allow access to other websites/apps, Value Plan 10.20/person per day (can save 15% if purchased online pre-cruise) allows surfing on websites and access to email, but does not allow for streaming (i.e. Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. boasts three times faster connection to allow for streaming and video calling (where coverage allows). Enjoy Dutch-inspired appetizers, beer, cocktails, live music and more, plus a festive display of national pride with a sea oforange! Why you're seeing more all-inclusive fares for Holland America cruises . Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary. We urge you to have the letter faxed in as soon after making your reservation as possible. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under biosecurity control. Applications and additional information may be downloaded from their website. Celebrity Cruises Celebrity Cruises offers two internet packages, Stream and Surf. Guests can elect to upgrade to a higher service level on either a 24-hour or for the remaining duration of the voyage. To verify whether your nationality requires a Canadian visa or eTA, please contact your local Canadian consulate or visit thisCanadian immigration Web site, which may be useful to determine what is required. Prescription medical marijuana is not allowed on board. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. Q What if I do not have an email address or do not wish to provide my email address? 2 - is that good enough to upload one picture on a blog or another forum? Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. These are usually either good for 24 hours or a certain number of minutes. However, if such devices are determined to pose a hazard they will be confiscated. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Supports audio/video calling and streaming where coverage allows.). In areas where chlorinated tap water is not available or where hygiene and sanitation are poor, travelers should be advised that only the following may be safe to drink: Norwalk-Like Virus (NLV) can be identified by symptoms of nausea, vomiting, diarrhea and sometimes fever. Roaming fees apply. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. Please contact these vendors directly for pricing and availability. Guests may, if they prefer, use another visa service or complete the process on their own. Please call Access & Compliance for detailed information. Happy to hear that messaging is including in the app. So, we explain everything you need to know about cruise ship internet and WiFi, as well as the costs and plans available for each cruise line. Based on guest feedback we have moved away from pricing based on minutes or megabytes. If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV. Any changes will result in the cancellation of the entire air booking. We are unable to allow guests using oxygen cylinders or undergoing hemo dialysis on sailings with enhanced protocols at this time. The days of the unconnected cruise are officially over. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Holland America Line, it is Lloyds Register. With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes they can use their device to access included sites all day. Free WiFi packages for balcony cabins and suites. Once completed, all guests will be allowed to disembark. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. The "Have It All" package is valued at $99 per guest, per day, for a seven-day cruise, and the bundled cruise fares represent savings of 50 percent or more when compared to the cost of buying the amenities individually. A We have two convenient ways for you to obtain your luggage tags: Q Why does my luggage tag have a box with a number and letters in it next to the stateroom number? If passengers become ill or injured during the voyage and the diagnostic and/or care needs exceed the capabilities of the infirmary, passengers will be transferred to medical facilities ashore. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Confirm your preferred flights as early as 330 days prior to your return or as late as 4 days before departure. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Additionally, you can call the ship directly from the shore. And premium which lets you do all the things already listed and stream. Click the Book Online Now button located below to view and purchase gift options. Tickets are nontransferable and name changes are not allowed. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. We remain optimistic that out approach on future sailings will become more flexible. Please fill out the form and return it to the Front Office as soon as possible. Real-life examples may help you from being frustrated mid-cruise and not enjoying a hard-earned vacation due to slow internet when you are already out to sea. A bit of confusion on the semantics. If these services and having access to friends, coworkers, work, or even social media feeds are important to you, do your research before embarking as not all cruise lines have given their online services the same consideration. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. Air rates are for e-tickets, per person and include flight taxes and fees. Seat assignments are not guaranteed and are subject to change at the discretion of the airline without notice due to schedule changes, equipment changes or other unforeseen circumstances. Cruise ship apps will be even more important once cruising resumes to allow for QR menus, virtual queues, and more contactless options. Please keep this in mind when packing. However, you can make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk. The choice is always yours. The number of Dressy Nights for collector voyages is based upon the duration of each individual voyage of the ship. After the cruise final payment due date, fees up to the full cost of the ticket may apply. The service is available in more than 250 U.S. airports. Holland America Line - Holland America Line Connect is the brand's version of satellite internet at sea. Cell Phones: Cruise & Maritime Voyages offers a mobile phone network that allows passengers to send and receive calls on their own compatible mobile phones while the ship is at sea. If this happens, try closing and reopening the browser. Transfers operate on the day of embarkation and disembarkation only and are available to Flight Ease guests and to guests who have independent flight plans. The SMC has had many copypastas, jokes and memes over the course of its entire existence . without the from the ship to tender and/or from tender to shore. Please be sure you understand the requirements for a service animal to disembark in each port of call. Guests are responsible for verifying the actual requirements and recommendations at the time of sailing. For some background and tips, here's everything you need to know about internet at sea. Onboard credits may not be refundable at the end of your cruise. Rarely. Upon disembarkation, your bags are delivered directly back home. The medium package includes 300 megabytes for $39, and the Large package includes 1,000 megabytes for $89. Fully Accessible Read the news, check your email and keep up with favorite sports apps* and sites. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. There are a few limited services that will still require vouchers. includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. Taxes, Fees & Port Expenses are additional on all fares and range from $105 to $705. Kitchen exhaust fire-suppression systems. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. Or explore at your own pace, with a premium hotel as your home base. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. Last updated on January 18th, 2023 at 03:33 pm. Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise. Holland America Line provides youth and teen activities and facilities specifically for younger guests, such as Club HAL, the Club HAL Gameroom, and The Loft. Cash is not accepted for individual transactions, e.g. There may be a small white box containing a smaller red box that has an X in it. Tickets are nonrefundable. Pack enough medication. Q Is it possible to check in for both my travel companion and myself at the same time? I DID buy it. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Why not plan a little extra time and extend your experience even further with an expertly guided tour? Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. This information is provided as general guidance. In addition to your cruise fare, you will also be charged an amount for Taxes. Payment of any fines levied is the responsibility of the individual guest. Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. Collect calls are not possible from the ship. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. By proceeding, you agree to Cruise Critics. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. As the name implies, the Unlimited Premium WiFi package is the most inclusive allowing for unlimited surfing, social media, and streaming options. Please have the ship's name, your party's name and stateroom number before you call. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. Click the Develop button and choose Empty Caches to clear Safaris cache. View theCruise Updates pagefor the latest announcements. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) Keep these items close at hand in your purse or jacket pocket. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. Some flight options can also be managed directly with the airline locator to acess your flight details. Please also include your name, booking number, ship and sailing date. A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom. Packages are non-transferrable and non-refundable. Internet/Wifi Packages - Holland America Line Internet/Wifi Packages - MSC Cruises Internet/Wifi Packages - Norwegian Cruise Line Internet/Wifi Packages - Oceania Cruises Internet/Wifi Packages - Princess Cruises Internet/Wifi Packages - Seabourn Cruise Line Internet/Wifi Packages - Silversea Cruises With Bags VIP luggage delivery service, you can skip baggage claim and head directly to your ship upon arrival. Q What does the email notification from Holland America Line look like? Place these items in your carry-on bag or keep them with you so you can access them easily and keep them secure. Any fees related to seat assignments are collected by the airline directly. With our onboard gift program, we invite guests as well as their friends and family to join us in the spirit of creating special moments. Last January aboard the Nieuw Amsterdam, four people in the Deck 9 hot tub were passing an IPad tablet to each other in order to wave at folks back home on a live connection. You can also use Royals app without having to pay to connect to their Wi-Fi. You do not need to include suffixes on your airline reservation. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. A The email from Holland America Line has the Booking Number in the subject line. Changes to the booking may require cancellation and rebooking of flights. The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.m. Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries. Each airline has its own baggage allowance policy. Hi-Fog systems in the Engine Room and Incinerators, Fuel System Shut-Off Valves in the Engine Control Room. The Premium plan starts at $78 for a three-night cruise, and offers the fastest possible connection, at speeds three times faster than the Value plan. Experts show you how to avoid problems when traveling in developing nations. The Premium plan is the most inclusive allowing for streaming and the use of apps like YouTube and Skype. The best time to book your next cruise is while cruising with Holland America Line. The internet service is available fleetwide with the exception of Galapagos-based expedition ships. Guests can chose a Social plan, Surf plan, or a Premium plan. Call Me | Help. The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Are there any additional fees for using EZpay? Some cruise lines also offer smaller packages for occasional usage. Freestyle Coca-Cola is currently only available on the Koningsdam andNieuw Statendam. Q Is there a deadline for completing the Online Check-in process and accessing my Express Docs? Fully Accessible Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity. The rate is $USD16.00 per minute and billing begins at the time specified. No more waiting for mailed documents. Limited time offer, Savings for On Board Bookings Only Bookon board and you can reserve your next cruise at a reduced deposit. An ESTA will need to be completed for each family member traveling on the cruise. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Guests on any excursion, who elect to leave the automobiles or motorcoaches in the shopping area, or elsewhere, must provide their own transportation, at their own expense, back to the port. Guests with a variety of severe food allergies sail with Holland America Line regularly. This package is great for those wishing to stream movies and such while underway and seems to have fairly good reviews from previous customers. From what you and Bruce said, it appears the latter is the case. Q I have a Mac computer and am having trouble printing my Express Docs. stateroom must also purchase the package. Transfers may be purchased between select major airports and your ship as well as from your ship to select major airports. Holland America Line assumes no responsibility for the items listed above.
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