Starts with 5 or 6 numbers, followed by 6 numbers. Weve updated our BT Business privacy policy. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Starts with two letters followed by six or seven alphanumeric. If it's for your home account visit BT for the home. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Well need your site address and postcode, and an overview of what youll be using your connection for. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Our SME solutions are for you. How to Contact BT Openreach? Choosing a BT phone number or contact method is important to get a better customer service experience. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. If you need help quickly, use the other contact options. We're one of the world's leading communications services companies. Location. Connect your people and places with smart solutions tailored to your business. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Phone line not working properly? Got up to 250 employees? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Its consistent, reliable connectivity for your business. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. later the dashboard view will be restored. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? We're here to keep your teams connected as the trusted partner of businesses around the globe. Business growth needs a rock-solid infrastructure. Tavis House London WC1H 9NA | 020 7820 6770 . The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Want to write to us? Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. BT business solutions Work faster, smarter, safer, and stay connected with your world. It is chaired by the chief executive. Download our Service Level Agreement to find out more. Looking for help placing an order? A BTnet Leased Line not quite right for you? Suitable for smaller businesses who need more than what broadband can offer. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Help and support; Contact BT; Back. Lessons BT Business Teach Us I understand that any big company has large numbers of employees. How to Buy an Online Listing . Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Has hybrid work affected my offices bandwidth needs. There are lots of quick and easy options to manage your . It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Broadband & internet BTnet Small and medium businesses Got up to 250 employees? And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Our SME solutions are for you. As your business grows, the demands on your internet connection grow too. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. This price does not include in-life modifications, upgrades, or moves on existing services. Prices ex VAT. Representative Office. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Broadband not working properly? Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Related Types of Business | Related Locations. If you add all your accounts Get a BT ultrafast fibre broadband deal today and bundle your TV. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Maybe there's a problem with your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. We offer reliable connectivity, but sometimes faults do occur. Terms and Conditions apply. Monday - Friday. BTnet Express From 50Mbps Ideal for smaller businesses Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. 08:00 - 18:00. Log in to report a fault and youll go straight to the correct place to fix problems. Running cloud-based applications. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Offer ends 5 March 2023. We know that the internet is key to your business, and downtime means lost revenue. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Dont miss our hassle-free ways to help yourself. Rest assured that your call is really important . Search The Phone Book from BT to find contact details of businesses across the UK. Search The Phone Book from BT to find contact details of businesses across the UK. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Free from UK landlines. Make sure you're always connected with mobile, broadband, phone systems and more. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Weve got your order request and will be in touch soon to complete your order. Your order number will look like one of these. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Mobile costs may vary. Try contacting support if you still can't To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Get help for all your BT Business products and services. The BT Broadband forum is filled with useful information and questions asked by other customers. Price subject to survey and location. Popular shortcuts Order number Track a fault Report a fault T&Cs apply. Weve even listed the BT opening hours so you dont make a phone call for nothing. BT Business broadband, phone line, email or Cloud Voice services not working properly? If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. If you're on your computer, you can download WhatsApp for Desktop. Another great way to contact BT without calling is to use the BT live chat service. Otherwise, please make sure you've got a business reference and try again. When people connect, there's no limit to the good they can do. We're sorry but you need to use a different order tracker for that reference. You'll find it on your bill. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Necessary to provide basic functions of the website such as page navigation. Faults and Orders dashboard. Our purpose is as simple as it is ambitious: we connect for good. Search The Phone Book from BT to find contact details of businesses across the UK. We aim to respond to your email within 48 hours - excluding weekends. That means you get fast, reliable speeds. That looks like a residential order number rather than a Monday - Saturday08:00 - 18:00Free from UK landlines. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Mobile costs may vary. Contact BT for help and support with your BT broadband, TV, home phone or mobile. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Dont miss our hassle-free ways to help yourself. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Create an account Are you an EE Mobile customer? WhatsApp us, The quickest and easiest way to contact us. Change your UK billing address. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. If you need to write to us, please check the back of your bill for the right address to use. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When you have team members working from different locations, a connection you can rely on is more important than ever. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Contact BT Business. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Get a 200Mbps leased line for 299/month (ex VAT). a fault or order with your fault or order references. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Hosting video calls. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Adjust your speeds to align with your needs: it's internet that grows with you. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. If you have an issue you can find out if is just you, or impacting others in your area. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Unfortunately, BT's phone system is not well designed. However, a well-designed system should route a customer to the right person. Fix Problems and faults Contact Chat, phone, or email Contact us about. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. We have a range of ways to get in touch for new and existing customers. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. This means no annoying lag or delays. Discover SME solutions Sometimes we can identify and fix a fault at the same time. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Its really that simple to contact BT Broadband by SMS. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Search The Phone Book from BT to find contact details of businesses across the UK. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. WhatsApp us, The quickest and easiest way to contact us. Be confident about transforming your business. It's a little bit too early to track your order yet. T&Cs apply. The BT phone number and IVR options are available in the table below. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Sounds good doesnt it? By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Or ring us on : 0800 672 331 Register a complaint Contact If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Mobile costs may vary. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Raise a general billing enquiry. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. When you run the tests online, well ask you simple questions, and let you know how well put things right. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services We aim to fix any faults within five hours day, night, or weekends. Contact sales. Heres how well help put things right. Safety starts with understanding how developers collect and share your data. It was ten times as fast for half the price. Achieve a smarter digital future with our technology and business solutions for public sector providers. Mobile costs may vary. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. All connections are subject to survey. There are no limits to what people can do when they connect. By continuing to browse, you accept the use of cookies. Search The Phone Book from BT to find contact details of businesses across the UK. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Read more about our network latency here. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. That means you get fast, reliable speeds. business Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Message. Get answers to all your questions here. If the system doesn't recognise what you've said, you will be able to choose from the options menu. This will involve a complete review of your complaint to make sure nothing has been missed. You can find our standard Terms and Conditions at www.bt.com/terms. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Available 24/7Free from UK landlines. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Using Wi-Fi that doesnt drop. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Whether you run a small or larger business, we have a BTnet solution for you. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. You need your billing account number. 0 to 5 employees,250+ employees,6 to 249 employees. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. The quickest and easiest way to contact us. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Every single time. Try contacting support if you still can't track your order. You can also find the BT opening hours so you dont call when the lines are closed. Fibre business broadband only 25.95/month. Here's how we'll help put things right. Search The Phone Book from BT to find contact details of businesses across the UK. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Visit our online customer service help and support areas Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Every single time. Its quick, easy and available 24/7. If you want to track a home order, click the button below. You'll get a PDF file to keep and print out. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Simply follow the instructions and you might not need to call BT Broadband. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Complete account control at your fingertips. By email Send message We aim to respond to your email within 48 hours - excluding weekends. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Price quoted only available on a 5-year term contract and applies to new circuits only. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. You can do lots of things without picking up the phone. Subject to credit check, business registration and a 5-year minimum term. If you're on your computer, you can download WhatsApp for Desktop. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try We are processing your online Our insights and events hub is your go-to destination for help and advice on the future of your business. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. View bills, set up and manage devices, check service status, speed and much more. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. the new account(s) in My Permissions.Go to My permissions. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. All day, every day. You need your order reference number. Don't worry, if you don't have the details of these accounts you can still track Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Its quick, easy and available 24/7. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Fix Problems and faults Contact Chat, phone, or email Contact us about. Well offer the fastest fix with the first available visit youre in control to change it. Cookies used for marketing and advertising purposes. Discover solutions that are built for your business, whatever you do. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Our great-value business broadband offers fast speeds and a reliable connection. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. How does BTnet work with cloud applications?
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